Got about five minutes. Not the worst amount of time. Would definitely prefer more, but sometimes I just need to roll with what I have which is what I am doing now.

It has been a while, but I want to go on a bit about customer entitlement, and how frustrating they can be. In this particular case I am talking about customers who do not pay attention, then blame an organisation for their mistake, then, when the organisation tries to help them, starts making extra demands.

Fuck off with this bullshit. You are not the centre of the world, regardless of how much you think otherwise. You cannot convince me that your mistake is our fault. I’ve been doing this shit for far longer than you realise, and your actions to try and break me likely won’t.

Some of the people you are talking down to are already stressed out. We are here to help; we aren’t here to pat you on the ass. Go fucking cry elsewhere.

It really pisses me off how some people just don’t seem to understand basic concepts such as being respectful. we get that you’re angry; don’t take your shit out on us. We’re not punching bags; we’re not here for you to put anger into the world. You can’t undo what you say and you can’t undo what you do.

There are plenty of lovely customers out there, but there aren’t enough. There are too many who seem to think service staff are either beneath them, or not worthy of respect. I don’t know why and I don’t know why there can’t be more lovely customers. I don’t know why people have these attitudes. I can only guess, and I’d hope that I’d guess correctly, but I’ll never truly know.

It’s nearly the end of the year and I don’t want to remain angry, so I’ll say this: if you are someone who treats service staff like shit, be better. You rely on them for so many things. They are not beneath you in any way, shape or form. You may get far by hurting others and it may seem inconsequential, but all you’re doing is pouring more shit into the world. We are people. We are not playthings. We are not punching bags. We are as alive as you are.

I also have to wonder how many people have ongoing health issues due to customers. I dream of a day where there were actual consequences to customers being shitty, because then maybe a lot of people would stop. Maybe then things would be better for customer service staff. Of course I dream of something that will likely never happen, but it’s still something I hope for because people should be held accountable for being shitty to those who are there to help. Situational, yeah I know, but even so.

Anyway, that’s the end of my rant for today. Don’t treat customer service staff like shit. It’s easy to not be an asshole.

The time it took to write five-hundred words: 09:44:87

Went over what precious few minutes I had. Still got this done.
Probably too angry, but it captures a moment in time well, I think.

Written at home.