Why do customers feel the need to spell out the most basic of names, and even then some of the less basic but still obvious spelling names?

Why do customers seem to think that it is okay to assume that you do not know how to spell?

Do they think that it is okay to think that we are incapable of doing some ot eh most basic of things that our job requires?

I don’t get why they do it at all.

Yes, this is a bit of a rant today, but I don’t care. It has been bothering me for a while.

I think it bothers me because, generally it seems that I know how to spell much better than most of the customers that I speak to and it frustrates me when they insist on spelling a word such as “street”.

I know how to spell street. I don’t need you treating me as though I have never learned how to use or spell words, asshole.

It seems so condescending, especially when they are calling up for the help of customer service.

Why can’t customers just wait until we ask how to spell something instead of assuming straight away that we aren’t capable of functioning in some basic manner, being drooling idiots that can’t even do basic things?

It’s like the customers who seem to assume that, because they are much older than you, that they know more about your online system than you do.

No, you don’t. You’re an idiot. Shut up now and defer control to the person you are calling for help, because the only thing that you’re good at doing is wasting our time.

Stop it. Stop it now.

To be fair, I’m sure that most of the customers that we deal with don’t have attitudes that they are superior to the rest of us because they know how to spell the name of a cheap budget wine that almost everyone will call about and I don’t think that most customers think that they know more about our systems than we do, but this does not make the spelling or their generous expression of knowledge any less frustrating to deal with, because it usually does not lead to anything other than a waste of time.

Seriously customers, stop spelling stuff unless we ask for confirmation of the spelling.

If you’re going to insist on spelling everything out, then don’t say every individual letter like someone is really slow, because all you’re doing is treating someone like an idiot.

No one appreciates being treated as though they are an idiot, even if they are an idiot.
Customer service representatives who are trying to help you really don’t like being treated like an idiot.

One of the worst things that you can do to someone when they are trying to help you is be disrespectful from the get-go.

Well, at least I can look forward to the day when people start spelling their date of birth.

The time it took to write five-hundred words: 09:26:06

I wrote this yesterday.
It’s something that I’ve occasionally thought about.

Not great, but I think I got my point across clearly.

Written at work.